GENERAL CONDITIONS OF PURCHASE
For any questions, complaints or suggestions, you can contact Customer Service by phone 93 540 21 85 or email firstname.lastname@example.org.
I. General Terms and Conditions of Sale
1.1 These general conditions of contract, together with the particular conditions that may be established, will expressly regulate the relations arising between abril et nature, S.L., domiciled in Calle Palautordera, 26 - 08401, Granollers, Barcelona, telephone 93 540 50 58 and with C.I.F. B61795035 (hereinafter abril et nature) and third parties (hereinafter "Users") who use the Internet portal www.abriletnature.com (hereinafter the "Portal") or any of its subdomains, as well as with third parties that contract the products offered through it.
abril et nature , at all times, the right to modify unilaterally, without prior notice, and at any time, the presentation and configuration of the Portal.
1.2 These General Conditions have been drawn up in accordance with the provisions of Law 7/1998 on General Conditions of Contract, Royal Decree 1906/1999 regulating telephone or electronic procurement with general conditions under development of Article 5.3 of Law 7/1998, Law 26/1984 General for the Defense of Consumers and Users, Law 7/1996 on the Management of Retail Trade, Royal Decree-Law 14/1999 regulating the Electronic Signature and any legal provisions that apply.
1.3 By using the abril et naturePortal, you acquire the status of User. Both the visit and the use and / or acquisition of any of the products of the Portal, imply acceptance as a User, without reservation of any kind, to each and every General Conditions, as well as to the Particular Conditions that, if applicable, govern the acquisition.
1.4 abril et nature may, at any time and without prior notice, modify these General Conditions, by publishing such modifications on the Portal so that they can be known to Users always before the visit to the Portal or to the acquisition of any goods offered on the Portal.
II. Products offered. Purchasing system
2.1 The products offered on the Portal, along with their features and prices will appear on the screen.
The shipping costs to the User's home of the products will also appear on the screen, which will always be at the buyer's expense. Such products will be available for sale until the end of stock. The prices indicated on the screen are in euros and include the I.V.A. and any other taxes that may apply, except typing error or in residents of the Canary Islands registered as such in the system, for whom prices will appear directly without I.V.A.
Offers will be duly indicated on the screen. abril et nature reserves the right to decide, at any time, the products contained and offered to Users through the Portal. In this way, abril et nature may at any time add new products to those included in the Portal, understanding, unless otherwise provided, that such new products will be governed by the provisions of the General Conditions in force at that time.
Likeever, abril et nature reserves the right to stop providing access, at any time and without prior notice, to any of the products offered on the Portal.
2.2. For the purchase of the products offered on the Portal, abril et nature will ask Users for delivery data, and, where applicable, billing. Such data will include name, full address, contact phone number, email and observations about the delivery, and will be in abril et nature and may be used to communicate to Users who have made purchases, offers and communications that abril et nature deemed appropriate.
The User may request the de-release of the list of communications on the Customer Service phone, 93 540 21 85, or in the e-mail email@example.com.
2.3 In order to place orders, abril et nature must be at least eighteen (18) years of age. The purchase process will be carried out through the electronic purchasing system according to the screen indications, adding the product you want in the Shopping Cart, subsequently completing the order form supplied and sending it to abril et nature, which implies reading and accepting all these General Conditions, as well as where applicable the existing Special Conditions.
The purchase will be understood to have been made at the address of abril et nature, located at Calle Palautordera, 26 - 08401, Granollers, Barcelona.
2.4 Once the purchase has been made and you will automatically receive an email confirming receipt of the order. The confirmation of receipt of the order sent by abril et nature will not be valid as an invoice or as a certificate of processing, only as proof of the correct receipt of the same. In the event abril et nature cannot supply any of the requested products, the Customer Service department will contact the User to take the resolute measures that best suit the User.
III. Method of payment, delivery and withdrawal of orders
3.1 Payment of the price of the purchased goods and shipping costs, which will appear on the screen, may be made by bank transfer or credit card.
As an electronic payment system, abril et nature is attached to Banco Sabadell's e-commerce payment gateway and PayPal. All data provided for this purpose is encrypted under the SSL (Secure Socket Layers) protocol to ensure maximum security of the same, and at no time are it collected, stored or seen by any of the people who make up the abril et naturetemplate.
3.2 abril et nature undertakes to deliver the goods purchased by the User, at the address of the buyer indicated for this purpose in the order form (no products will be delivered in PO Boxes, or announcers), in the shortest possible time and, in any case, always before ten (10) calendar days from the date of formulation of the order. The shipping costs of the purchased items will be paid by the Buyer.
3.3. The User-Buyer shall have a period of fifteen (15) working days to resolve the sale without incurring a penalty provided that the products have not been opened or used. The costs of shipping and returning the product will be borne by the User, except that the cause of the resolution is the receipt of the products in bad condition, broken or deteriorated, in which case the costs of collection and re-shipment will be borne by abril et nature.
The period of fifteen days set out in the preceding paragraph shall be calculated from receipt by the purchaser of the purchased goods.
Returns of orders must be communicated in advance to the customer service department of abril et nature at 93 540 21 85. Exercised by the buyer the right of resolution, and once the products returned at the abril et naturefacilities have been received, the buyer will return the amounts received by credit memo, with the exception of shipping costs if applicable, immediately and never within ten (10) days.
IV. Personal data protection policy
4.1 For the purposes of Organic Law 15/1999 of 13 December on the Protection of Personal Data, abril et nature informs the User of the existence of an automated file of personal data created with the data obtained on the Portal by and for abril et nature, and under his responsibility, for the purposes of information and marketing of the products offered on the Portal, as well as the realization of promotional and advertising activities that may be of interest to him, to expand and improve our Products adapting our offers to your preferences or needs and to allow a personalized navigation.
4.2 The user expressly accepts the inclusion of the data collected during navigation on the Portal, or provided by completing any form, as well as those derived from the commercial relationship and / or delivery of the products purchased, in the automated file of personal data referred to in the first section. During the process of collecting the data, the User will be informed of the mandatory or non-mandatory nature of collecting such data for the delivery of the Products, except for the placing of orders in which case abril et nature informs the User from this moment that it will not be considered voluntary, so it will be necessary to include them for the formalization of the purchase order, provide the data related to identity and address, being this data necessary for the formalization and conclusion of the sale.
4.3 The User may exercise, with respect to the data collected in the form provided for in the previous section, the rights recognized in Organic Law 15/1999, and in particular the rights of access, rectification or cancellation of data and opposition, if relevant, as well as the revocation of consent for the transfer of their data. The rights referred to in the previous paragraph may be exercised by the User, by written and signed request addressed to the following address: abril et nature, Department customer service, Calle Palautordera, 26 - 08401, Granollers, Barcelona, or by sending an email to the address firstname.lastname@example.org or by telephone at 93 540 21 85.
4.4 abril et nature is committed, in the use of the data included in the file, to respect their confidentiality and to use them in accordance with the purpose of the file, as well as to comply with their obligation to keep them and to take all measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of the Regulations on Security Measures of automated files containing personal data, approved by Royal Decree 994/1999, of July 11.
V. Intellectual and industrial property. Hyperlinks
5.1 All content displayed on the Portal and in particular, designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings or any other signs likely to be used industrially and commercially are subject to intellectual and industrial property rights of abril et nature or third party owners thereof who have duly authorized their inclusion on the Portal.
5.2 In no case shall any license be deemed to be granted or any waiver, transmission, total or partial transfer of such rights or any right, and in particular, of alteration, exploitation, reproduction, distribution or public communication on such content is granted without the prior express authorization of abril et nature or the corresponding owners.
5.3 abril et nature authorizes the partial reproduction of its contents on third-party websites under the following conditions:
1a - The mention of partial content will always be accompanied by a hyperlink to the URL where the total and original content mentioned is located, within the web space of abril et nature.
2a - Next to partial reproduction and hyperlink, the authory of the same will be indicated, indicating as abril et nature or abriletnature.com.
3a - The use of these partial reproductions MAY NEVER BE USED FOR YOUR OWN COMMERCIAL BENEFIT without the express authorization of abril et nature.
abril et nature will pursue and act against all reproduction of its contents that do not meet these conditions, and for this purpose may use all electronic and digital means that legally exist, such as digital watermarks or IP signals.
VI. Responsibility for abril et nature
6.1 abril et nature will only be liable for any damages that the User may suffer as a result of the use of the Portal when such damages are attributable to a willful action of the same. The User acknowledges and accepts that the use of the Portal, as well as the acquisition of the products is carried out at his/her own risk and his/her entire responsibility.
6.2 abril et nature is not responsible for any damages that may arise from, but are not limited to, without limitation.
- Inferences, omissions, interruptions, computer viruses, breakdowns and /or disconnections in the operational operation of this electronic system or in the devices and computer equipment of the Users, motivated by causes beyond abril et nature, that prevent or delayed the placing of orders or navigation through the portal;
- Delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems;
- That they may be caused by third parties through illegitimate intrusions beyond the control of the Portal and that they are not attributable to abril et nature.
- The impossibility of providing the Service or allowing access for reasons not attributable to abril et nature, due to the User, third parties, or cases of force majeure.
6.3 abril et nature does not, in general, control users' use of the Service.
In particular abril et nature does not guarantee under any circumstances that Users use the Service in accordance with the law, these General Conditions, generally accepted morals and good customs and public order, nor that they do so diligently and prudently.
VII. User Obligations
7.1 In general, the User undertakes to comply with these General Conditions, as well as to comply with the special warnings or instructions of use contained in them or on the Portal and always act in accordance with the law, good customs and the requirements of good faith, using the diligence appropriate to the nature of the service you enjoy, refraining from using the Portal in any way that may prevent, damage or deteriorate the normal functioning of the same, the goods or rights of abril et nature, its suppliers, the rest of Users or in general any third party.
7.2 Specifically, and without this implying any restriction on the obligation assumed by the User in general in accordance with the previous section, the User undertakes, in the use of the Portal, as well as in the acquisition of the Products to:
- In the case of making a purchase, the User undertakes to provide the requested data.
- Do not introduce, store or disseminate in or from the Portal any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence to discrimination on the basis of race, sex, ideology, religion or that in any way violates the form, public order, fundamental rights, public freedoms, honor, privacy or image of third parties and in general the current regulations.
- Do not introduce, store or disseminate through the Portal any computer program, data, viruses, code, hardware or telecommunications equipment or any other electronic or physical instrument or device that is likely to cause damage to the Portal, any of the Services, or any of abril et nature's equipment, systems or networks, any User, abril et nature providers or in general any third party, or that is otherwise capable of causing them any kind of alteration or preventing the normal functioning of them.
- Do not carry out advertising, promotional or commercial exploitation activities through the Portal, not using the contents and in particular the information obtained through the Portal to send advertising, send messages for direct sale or for any other commercial purpose, or to collect or store personal data of third parties.
- Do not use false identities, or impersonate others in the use of the Portal or in the use or acquisition of any of the Products, including the use in your case of passwords or access keys of third parties or in any other way.
- Do not destroy, alter, disable or damage the data, information, programs or electronic documents of abril et nature, its suppliers or third parties.
- Do not introduce, store or disseminate through the Portal any content that infringes the intellectual property, industrial or business secrets of third parties, nor in general any content that does not have, in accordance with the law, the right to make it available to third parties.
For the purposes of these General Conditions, and for any communication that is necessary between abril et nature and the User, these must be addressed to customer service by email (sending a message to email@example.com), by telephone communication on the telephone number 93 540 21 85 or by written communication addressed to the Customer Service Department of abril et nature, Calle Palautordera, 26 - 08401, Granollers, Barcelona.
The communications of abril et nature the User will be made according to the data provided by the latter when registering on the Portal.
IX. Applicable Law. Arbitration
9.1 This contract shall be governed by Spanish law, which shall apply to the provisions of this contract in terms of interpretation, validity and performance.
9.2 In the event of any discrepancy or claim between the parties in connection with compliance with or the content of these General Conditions, the parties shall negotiate in good faith to attempt to resolve such discrepancy or claim within a maximum period of one (1) month from the date on which either party formally notifys the other that the discrepancy has arisen or notified the claim.